Journal of Psychology & Behavioral Science

Mediating Effect of Job Satisfaction on the Relationship between Psychological Contract Breach and Organisational Citizenship Behaviour among Medical Doctors
Samuel Koomson, Abigail Opoku Mensah

Abstract
Medical doctors are responsible for leading the care of patients. They are arguably the most valuable assets of healthcare organisations. They are needed in their right quantities to improve health outcomes particularly during the outbreak of pandemics, such as Covid-19. This study examined the mediating role of job satisfaction in the connection between psychological contract breach and organisational citizenship behaviour among medical doctors across 26 healthcare units in the Upper East and Upper West Regions of Ghana. 214 medical doctors participated in the study. A self-administered questionnaire process was adopted. The questionnaire was pre-tested prior to the main survey. The data collected from the main survey were subjected to Kaiser-Meyer-Olkin measure of sampling adequacy, Bartlett"s test of sphericity, reliability, and validity tests. Control variables were sex (GEN1), age (GEN2), employment type (GEN3) and tenure (GEN4). Partial least square structural equation modelling was employed with the aid of Smart PLS 3.0M.3. As expected, job satisfaction partially mediated the connection between psychological contract breach and organisational citizenship behaviour among medical doctors working in the Upper East and Upper West Regions of Ghana. The study therefore established that job satisfaction reduces the effect of a psychological contract breach on the medical doctors" tendency to be bad organisational citizens. The study therefore recommends managers of Ghana Health Service to consider improving the level of job satisfaction among medical doctors working in the Upper East and Upper West Regions of Ghana, such as improving upon their welfare needs and providing safe working environment so as to propel them to be better organisational citizens.

Full Text: PDF     DOI: 10.15640/jpbs.v8n2a2